CALL TODAY: (803) 463-8282

Frequently Asked Questions

General Information:

What are your office Hours+

EPMG is open during normal business hours 9:00am to 5:00pm Monday thru Saturday.

How do I reach my Property Manager?+

Phone:
(803) 463-8282 (Tony); tony@empirepmgroup.com
(803) 463-6366 (Charlotte); charlotte@empirepmgroup.com 
(803) 608-3466 (Kevin); kevin@empirepmgroup.com 

Fax:    (803) 865-0275

Paying the Rent

When is rent due?+

Rent is due on the first of the month and is considered late after the fifth. If the first is a Sunday, or a Holiday, deposits should be completed the day prior anything after that is unacceptable.

How can I pay the rent?+

Please use checks, money orders, mail, bank ACH, take cash directly to bank of America for deposit or pay online.

Maintenance Issues

Emergency Defined: An emergency is anything relating to the property under the lease that is threatening to life, health, or the property.

How long can I expect for repairs to be completed?+

Below are the categories of maintenance established in order to manage expectations and provide tenants with a time frame for services to be rendered.

Category 1: Emergency Maintenance
Emergency defined: Anything relating to the property under the lease that is threatening to life, health, or the property. Fire (please call 911), flood, sewage back-ups, gas odors (please call gas company), broken water pipes, tree falling on house. Target: 5 to 8 hours

Note: during peak seasonal months, target response times for heat and air may be subject to delays due to contractor overload.

The Following are NOT Emergencies
Refrigerator out, locking yourself out of the house, power or gas off, a/c out and the property has two (2) a/c units, oven not working, water heater out. These issues may be inconvenient, uncomfortable, and aggravating, but they are not emergencies.

Category 2: Urgent Maintenance
Broken windows, plumbing repairs (Not clogged toilets. See notes below), loose railings, wobbly decks, electrical problems. Target: 2-4 business day service

Note: during peak seasonal months, target response times for heat and air may be subject to delays due to contractor overload.

Category 3: Normal Maintenance
Appliance repair, garage repairs, leaky faucets. Target: 4-8 business day service

Category 4: Non-Essential Maintenance
Fence repair, gutter cleaning. Target: 30 day service

Category 5: Not a Habitability Issue
Screens; broken lattice; power washing; broken window shade; broken tree limb; missing door stopper; missing door knob; all light bulbs including stove, chandelier, and refrigerator; and fireplace gas keys. Target: Point these items out during next property visit or bring up at lease renewal time. These items may not be approved for repair by the owner.

What if I need a repair but I work all week and don’t get off until after five and off on the weekends?+

 If you schedule with the contractor after normal business hours, you will need to pay any after hours premium charges. Our contractors work normal business hours and are only available after hours for true emergencies (and for additional compensation).  They have families just like you and don’t want to be working evenings, weekends and holidays.

What if I schedule an appointment but can’t be home to open the house?+

Tenant will be responsible to make premises accessible for contractors to complete repairs during normal working hours (8am – 5pm) Monday through Friday. Remember if you cannot be available EPMG will open the house and ensure the property is secured after the repair for a $50 fee. Missed appointments are $75 dollars.

As a tenant what is the single most important thing I can do as preventive maintenance?+

In South Carolina the sand, dust, and humidity makes the AC units work really hard to keep your home cool. To improve the air quality of the home, reduce allergy problems and save money, you need to change out the furnace filter at least every month. Failing to do this will likely increase your utility bills and cause undue strain on the AC system.

1805 Clemson Road #290222
Columbia, SC 29229

Phone: (803) 463-8282
Phone: (803) 463-6366
Fax: (803) 865-0275

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